Service Agreement

AUNTIE A Personal Listening & Companionship Service A Service of Level Castles LLC Client Service Agreement July 2026

This Client Service Agreement (“Agreement”) is entered into between Auntie, a service of Level Castiles LLC (“Service”), and the individual identified below (“Client”). By scheduling a session, Client agrees to be bound by this Agreement in its entirety.

SECTION 1. DEFINITIONS

As used in this Agreement, the following terms shall have the meanings set forth below:

“Agreement”	This Client Service Agreement, together with the Auntie Service Disclaimer (Exhibit A) and Client Privacy Policy (Exhibit B), each incorporated herein by reference.
“Auntie” or “Service”	The peer listening and companionship service offered by Level Castiles LLC under the brand name Auntie.
“Company”	Level Castiles LLC, a Virginia limited liability company, operating as Auntie.
“Auntie” (as listener)	The independent contractor who provides peer listening sessions on behalf of the Company. Listeners are referred to as “Aunties” in all client-facing contexts, including during sessions and in all communications. Each Auntie is identified to Clients by a platform name only (e.g., “Auntie Mae,” “Miss Lydia”).
“Client”	An individual executing this Agreement who engages the Company’s services and is matched with an Auntie for a Session.
“Session”	A single, discrete, standalone conversational engagement between an Auntie and a Client conducted via phone or video. No Session creates or implies an ongoing relationship of any kind.
“Services”	Non-clinical, peer-based listening and companionship conversations. Services do not include counseling, therapy, diagnosis, treatment, or any activity regulated under Virginia’s mental health practice statutes.
“Excluded States”	California, Tennessee, Colorado, New York, New Jersey, Oregon, and Washington.
“Platform”	The digital and telephonic interface through which Sessions are scheduled, facilitated, and conducted.

SECTION 2. NATURE OF SERVICE

2.1 Description

2.2 Non-Clinical Service

This service is explicitly and entirely non-clinical. Auntie is not a mental health, medical, therapeutic, psychotherapy, or counseling service. The Aunties who provide sessions through Auntie are not licensed therapists, counselors, social workers, psychologists, psychiatrists, or any other licensed or regulated mental health professionals. No professional standard of care applicable to any licensed mental health or healthcare profession applies to any aspect of this service or any session conducted hereunder.

2.3 Independent Contractor Aunties

The Aunties who provide sessions through Auntie are independent contractors, not employees or agents of Level Castiles LLC. Level Castiles LLC shall not be vicariously liable for the acts, omissions, or conduct of any Auntie. Client’s contractual relationship is with the Service for the purpose of facilitating access to peer listening sessions, and not with any individual Auntie in a personal or professional capacity.

2.4 No Ongoing Relationship

No ongoing client relationship, therapeutic relationship, or continuing duty of care is created by Client’s use of this service. Each session is independent and self-contained.

2.5 Auntie Preference; No Guaranteed Continuity

When booking a session, Client may indicate a preference for a specific Auntie. Such a preference does not create any right, entitlement, or expectation of continuity. Auntie availability is not guaranteed. The expression of a preference does not establish an ongoing relationship, therapeutic alliance, or duty of care between Client and any individual Auntie. Each session remains a discrete, standalone engagement regardless of whether Client has spoken with the same Auntie on prior occasions. The Service reserves the right to assign any available Auntie at its sole discretion.

2.6 Platform-Mediated Contact; No Off-Platform Interaction

All communication between Client and any Auntie occurs exclusively through the Auntie platform during scheduled, Company-facilitated Sessions. Client agrees not to seek, initiate, accept, or attempt to establish any contact with any Auntie outside of a scheduled Session, including through personal phone numbers, email, social media, or any other channel not provided or authorized by the Company.

Aunties may be identified within the Service by a platform name only. Client agrees not to attempt to identify, search for, or contact any Auntie by their real name or personal identity. Any information that may incidentally identify an Auntie’s personal identity is protected and shall not be used or shared by Client for any purpose.

Contact between Client and any Auntie that occurs outside of a Company-facilitated Session is outside the scope of this Service and is not subject to any of the Service’s protocols, standards, or protections. The Company bears no responsibility or liability for any interaction, harm, or outcome arising from off-platform contact, and Client assumes all risk associated with any such contact. Client’s attempt to contact an Auntie outside of the platform constitutes a material breach of this Agreement and grounds for immediate termination of Client’s access to the Service.

2.7 No General Duty of Care; Limited Scope of Engagement

Auntie expressly disclaims any duty to monitor, investigate, assess, or respond to the welfare, wellbeing, mental health, or physical safety of any Client, except as expressly and specifically set forth in the Crisis Referral Protocol referenced in Section 4 of this Agreement. Auntie’s obligations are limited to facilitating access to peer listening sessions during scheduled, Company-facilitated engagements, for the duration of those engagements only.

SECTION 3. CLIENT ACKNOWLEDGMENTS AND REPRESENTATIONS

Client expressly acknowledges, represents, and agrees to each of the following:

Client is not seeking, and Auntie does not provide, mental health treatment, diagnosis, therapy, psychotherapy, or counseling of any kind.
Client understands that Aunties are not licensed mental health professionals and do not practice any regulated health profession. No licensed standard of care governs this service.
Client represents that at the time of scheduling and at the commencement of each session, they are not in an active mental health crisis and will notify the Auntie immediately if their condition changes during the session. If Client experiences a crisis during a session, Client understands that the Auntie may provide crisis resource referrals but is not equipped to provide crisis intervention.
Client voluntarily chooses to use this service and may end any session at any time without obligation.
Client understands that this service is not a substitute for professional mental health care and, if applicable, is encouraged to seek such care from qualified professionals.
Client is 18 years of age or older. This service is not available to minors. Client’s misrepresentation of age constitutes a material breach of this Agreement, and Auntie shall be entitled to full indemnification, including reasonable attorneys’ fees, for any claim arising from a session conducted in reliance on that misrepresentation.
Client is not a current resident of any state in which this Service is not available. Misrepresentation of residency constitutes a material breach of this Agreement, voids any claim arising from sessions conducted in reliance on that misrepresentation, and entitles Auntie to full indemnification for any resulting liability, costs, or attorneys’ fees.
Client acknowledges that they have read and agreed to the Auntie Service Disclaimer, which is incorporated herein by reference as Exhibit A.
Client represents that their use of this Service does not substitute for, and has not been recommended to replace, any prescribed mental health treatment, medication management, or ongoing clinical care. Client acknowledges sole responsibility for maintaining any prescribed treatment regimen.

SECTION 4. CRISIS PROTOCOL AND CLIENT CONSENT

If, during a session, an Auntie reasonably believes Client is in imminent danger of harming themselves or others, the Auntie will: (1) acknowledge Client’s distress with care and compassion; (2) provide verbal referral to appropriate crisis resources, including the 988 Suicide and Crisis Lifeline and 911 emergency services; (3) encourage Client to contact emergency services or a trusted person; and (4) end the session if necessary to protect the safety of Client or others.

By entering into this Agreement, Client expressly acknowledges and consents to the following: (a) the Auntie is not a crisis counselor and is not equipped to provide crisis intervention; (b) in the event an Auntie reasonably believes there is imminent danger to Client or others, the Auntie may, but is not required to, share any identifying information Client has voluntarily provided with emergency services; Client expressly consents to this possibility and acknowledges that no duty to contact emergency services arises from this Service or this Agreement; (c) the Auntie is not obligated to remain on the call during an active emergency.

Following any session involving a crisis referral, Auntie may create a minimal administrative record documenting only: (i) the date and time of the session; (ii) that a crisis referral was provided; and (iii) any emergency services contact, if applicable. No clinical, diagnostic, or treatment information shall be recorded.

SECTION 5. FEES, PAYMENT, AND CANCELLATION

5.1 Session Fees

Client agrees to pay the session fee applicable at the time of booking. Current session fees are as follows:

Session Type	Duration	Fee
Starter Session	30 Minutes	$30.00
Standard Session	60 Minutes	$60.00
Extended Session	90 Minutes	$90.00

Session fees are subject to change. The fee in effect at the time of booking applies to that session. Auntie reserves the right to offer promotional or discounted pricing from time to time.

5.2 Cancellation and Rescheduling

Client may cancel or reschedule a session at least 48 hours in advance for a full refund or credit. Cancellations made with less than 48 hours’ notice may result in forfeiture of the full session fee at Auntie’s discretion. Auntie reserves the right to cancel or reschedule any session at its discretion and will provide Client with a full refund or credit in the event of a Company-initiated cancellation.

5.3 No Refunds for Completed Sessions

Fees for completed sessions are non-refundable, regardless of the outcome of any conversation or Client’s level of satisfaction. Notwithstanding the foregoing, Auntie reserves the right to issue refunds or credits at its sole discretion in cases of documented technical failure attributable to the Service.

5.4 Payment Processing

Payment is processed through a third-party payment processor at the time of booking. Auntie does not store full payment card data. By completing the booking process, Client authorizes the charge of the applicable session fee.

SECTION 6. PRIVACY AND INFORMATION HANDLING

6.1 General Privacy

Auntie treats session content with discretion and takes reasonable steps to maintain Client privacy. However, this service does not provide the legally protected privacy that applies to licensed mental health professionals. Auntie’s collection, use, and retention of Client personal information is governed by the Auntie Client Privacy Policy, attached as Exhibit B and incorporated herein by reference.

6.2 Mandatory Disclosure

Notwithstanding the above, Auntie reserves the right, and may be legally required, to disclose information in the following circumstances: where Client presents a credible, imminent threat of harm to themselves or a third party, and disclosure is the minimum necessary to address that threat; where required by applicable law or valid legal process (e.g., court order, subpoena); and where disclosure is necessary to prevent a crime or respond to an emergency involving risk of death or serious bodily harm. By entering into this Agreement, Client consents to disclosure in the circumstances described above. Nothing in this section shall be construed as creating any legally enforceable duty to disclose, report, or warn.

6.3 No Session Recording

Sessions are not recorded by the Service unless the Client provides express written consent prior to the session. Client agrees not to record sessions without the Auntie’s express consent. Unauthorized recording by Client constitutes a material breach of this Agreement.

6.4 Minimal Recordkeeping

Auntie’s administrative records are limited to: (a) session booking and scheduling records; (b) payment and billing records; (c) records of Agreement execution; and (d) brief factual post-crisis notes where applicable, as described in Section 4. No session notes, clinical records, or treatment files of any kind are created or maintained.

SECTION 7. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Auntie, Level Castiles LLC, its members, managers, owners, operators, employees, Aunties, contractors, and agents shall not be liable for any damages, direct, indirect, incidental, special, or consequential, arising from Client’s use of or reliance on this service, except for gross negligence or intentional harm. This includes, without limitation:

Decisions made by Client based on any conversation during a session;
Emotional distress or injury of any kind arising from or related to a session;
Any act or omission of an Auntie, whether within or outside the scope of a session;
Interruption, cancellation, or discontinuation of service for any reason.

Client assumes all risk associated with use of this service. To the extent any liability is found, total liability shall not exceed the session fee paid by Client for the specific session giving rise to the claim.

AUNTIE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR SATISFACTORY QUALITY, WITH RESPECT TO THE SERVICE OR ANY SESSION PROVIDED HEREUNDER.

SECTION 8. INDEMNIFICATION

Client agrees to indemnify, defend, and hold harmless Auntie, Level Castiles LLC, its managers, owners, operators, employees, and Aunties from and against any and all claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Client’s use of this service; (b) Client’s breach of this Agreement, including any misrepresentation of age or state of residence; (c) Client’s violation of any applicable law; or (d) any claim brought by a third party arising from Client’s conduct during or after a session.

SECTION 9. GOVERNING LAW, JURISDICTION, AND GEOGRAPHIC RESTRICTIONS

9.1 Applicable Law

This Agreement, and all claims or causes of action that arise out of, relate to, or are in any way connected with this Agreement or Client’s use of the Service, shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles.

9.2 Dispute Resolution; Mandatory Arbitration

Any dispute, claim, or controversy arising out of or relating to this Agreement, Client’s use of the Service, or any session conducted hereunder, including any question regarding the existence, validity, scope, or termination of this Agreement, shall be resolved exclusively by binding arbitration, not in a court of law, except as provided below.

Arbitration shall be administered by AAA under its Consumer Arbitration Rules then in effect. Arbitration shall be conducted in the City of Charlottesville, Virginia, or via remote proceedings by mutual agreement of the Parties. If AAA is unwilling or unable to administer, arbitration shall be administered by JAMS under its Comprehensive Arbitration Rules. The arbitrator’s decision shall be final, binding, and enforceable as a judgment in any court of competent jurisdiction. Client may opt out of this arbitration clause by sending written notice to 513 East Main Street, Unit 431, Charlottesville, Virginia 22902, or info@callyourauntie.com within 30 days of first executing this Agreement. Opting out does not affect Client’s ability to use the Service. This arbitration clause is governed by the Federal Arbitration Act (9 U.S.C. Section 1 et seq.) and, to the extent not preempted, the Virginia Uniform Arbitration Act (Va. Code Ann. Section 8.01-581.01 et seq.).

Class Action Waiver: Client waives any right to participate in any class action lawsuit, class-wide arbitration, or representative proceeding of any kind. All claims must be brought on an individual basis only.

Jury Trial Waiver: Client expressly waives any right to a jury trial for any dispute covered by this clause.

Small Claims Exception: Either Party may bring an individual claim in Virginia small claims court (General District Court, City of Charlottesville) in lieu of arbitration, provided the claim qualifies under applicable jurisdictional limits and is not part of a class or representative action.

Emergency Relief: Nothing in this clause prevents either Party from seeking emergency injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

9.3 Geographic Restrictions

SERVICE NOT AVAILABLE IN ALL STATES

This Service is currently not available to residents of the following states: California, Tennessee, Colorado, New York, New Jersey, Oregon, and Washington.

Client represents and warrants that they are not a current resident of any excluded state. Misrepresentation of residency constitutes a material breach of this Agreement as set forth in Section 3. Auntie reserves the right to modify the list of excluded states at any time, with notice to Client prior to the effective date of any change.

SECTION 10. ENTIRE AGREEMENT, MODIFICATIONS, AND GENERAL PROVISIONS

10.1 Entire Agreement

This Agreement, together with Exhibit A (Service Disclaimer) and Exhibit B (Client Privacy Policy), constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior understandings.

10.2 Modifications

Auntie reserves the right to modify this Agreement with reasonable advance notice. Material modifications will be communicated directly to Clients prior to taking effect and will require affirmative re-acknowledgment before Client’s next session. Non-material modifications take effect upon notice.

10.3 Waiver

No waiver by Auntie of any term or condition of this Agreement, or of any breach thereof, shall be deemed a continuing waiver of such term or condition or any subsequent breach thereof.

10.4 Force Majeure

Auntie shall not be liable for any failure or delay in providing the Service due to circumstances beyond its reasonable control, including technical failures, internet outages, power failures, acts of God, or other events outside Auntie’s reasonable control. In such circumstances, Auntie’s sole obligation shall be to provide Client with a rescheduling option or a session credit.

10.5 Electronic Agreement Validity

This Agreement may be executed electronically. Electronic acceptance, including completion of the booking process, constitutes a valid and legally binding signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. Section 7001 et seq.) and the Virginia Uniform Electronic Transactions Act (Va. Code Section 59.1-479 et seq.).

10.6 Severability

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.

Service Description and Disclaimer

EXHIBIT A
Service Description and Disclaimer
Incorporated by Reference into the Client Service Agreement

AUNTIE A Personal Listening & Companionship Service A Service of Level Castles LLC Service Description and Disclaimer Please Read Carefully Before Using This Service July 2026

IMPORTANT — PLEASE READ CAREFULLY BEFORE USING THIS SERVICE

This document describes what Auntie is, and what it is not. Your use of this Service constitutes your acceptance of every term below.

1. What Auntie Is

Auntie is a paid, peer-based listening and companionship service. The service connects individuals with caring, compassionate lay people who have completed the Auntie Standards Orientation (the “Aunties”) for one-on-one phone or video conversations, social support, and friendly engagement. This service is designed for individuals who want to be heard, to talk through everyday challenges, or simply to connect with a supportive human presence. All services are explicitly peer-based in nature and do not constitute, and are not intended to replace, mental health counseling, psychotherapy, psychological services, or any other licensed professional service. Sessions are offered as standalone conversations. No ongoing client relationship is created, assumed, or implied by participation in this service.

2. What Auntie Is NOT

Auntie is NOT any of the following:

Mental health therapy, psychotherapy, or counseling of any kind

A clinical or licensed mental health service

A substitute for professional medical, psychiatric, or psychological treatment

A crisis intervention or emergency mental health service

A life coaching, wellness coaching, or behavior modification program

A diagnostic, treatment, or advisory service for any medical or mental health condition

A professional service subject to any licensed standard of care

The Aunties who provide listening sessions through Auntie are NOT licensed mental health professionals, therapists, counselors, social workers, psychologists, or psychiatrists. They do not practice therapy, psychotherapy, or any regulated mental health profession, and do not hold themselves out as doing so. No professional standard of care applicable to licensed practitioners applies to any aspect of this service.

3. No Therapeutic Relationship

Use of this service does not create a therapeutic relationship, a fiduciary duty, a duty of care associated with licensed clinical practice, or any professional relationship governed by a licensing board. Your Auntie is a supportive, non-clinical companion, not your therapist, counselor, or healthcare provider.

4. Not a Crisis Service

IF YOU ARE IN CRISIS, PLEASE CONTACT:

911 (emergency services)

988 Suicide and Crisis Lifeline: call or text 988

Crisis Text Line: text HOME to 741741

Your nearest emergency room or urgent care facility

Auntie is not equipped to handle emergency or crisis situations and is not a substitute for these services.

5. Session Rates

Auntie offers three session types at the following rates:

Session Type	Duration	Rate
Starter Session	30 Minutes	$30.00
Standard Session	60 Minutes	$60.00
Extended Session	90 Minutes	$90.00

Fees are charged at the time of booking. Sessions may be cancelled or rescheduled at least 48 hours in advance for a full refund or credit. Cancellations with less than 48 hours’ notice may result in forfeiture of the session fee at Auntie’s discretion. Fees for completed sessions are non-refundable.

6. Voluntary Participation

Your use of this service is entirely voluntary. You may end any session at any time. Nothing shared in a session constitutes a clinical record, diagnosis, or treatment plan.

7. Privacy Limitations

While Auntie takes reasonable measures to protect the privacy of conversations, this service does not provide the legally protected privacy that exists between a licensed mental health professional and a client. Aunties may be required by law to report certain information, including credible threats of harm to self or others, to appropriate authorities. By using this service, you acknowledge and consent to these limitations. For full details, please refer to Section 6 of your Client Service Agreement and Exhibit B (Client Privacy Policy).

8. Age Restriction

This service is available only to individuals who are 18 years of age or older. By using this service, you represent and warrant that you meet this age requirement. Auntie reserves the right to immediately terminate any session upon reasonable suspicion that a participant is a minor.

9. Geographic Restrictions

SERVICE NOT AVAILABLE IN ALL STATES

This Service is currently not available to residents of the following states: California, Tennessee, Colorado, New York, New Jersey, Oregon, and Washington.

By using this Service, you represent that you are not a current resident of any excluded state. Misrepresentation of your state of residence constitutes a material breach of your agreement with Auntie and voids any claim arising from sessions conducted in reliance on that misrepresentation.

10. Applicable Law and Dispute Resolution

Any dispute arising out of or related to this Disclaimer or Client’s use of the Service shall be resolved by binding individual arbitration as set forth in the Auntie Client Service Agreement (Section 9.2), which is incorporated herein by reference. Class actions and jury trials are waived. The Federal Arbitration Act governs.

11. Acceptance of Terms

By scheduling and participating in an Auntie session, you acknowledge that you have read, understood, and agree to the terms described in this Disclaimer and in the Auntie Client Service Agreement. If you do not agree, do not use this service.

Privacy Policy

EXHIBIT B
Client Privacy Policy
Incorporated by Reference into the Client Service Agreement

AUNTIE A Personal Listening & Companionship Service A Service of Level Castles LLC Client Privacy Policy Effective Date: July 1, 2026 | Last Updated: July 1, 2026 July 2026

Auntie (“we,” “our,” or “the Service”) is a peer listening and companionship service operated by Level Castiles LLC, a Virginia limited liability company. We are committed to handling the personal information of our clients (“you” or “Client”) with care, discretion, and transparency. This Privacy Policy describes what information we collect, how we use it, how we protect it, and your rights with respect to it. By using the Service, you agree to the practices described in this Policy.

IMPORTANT NOTICE REGARDING PRIVACY LIMITATIONS

Auntie is not a healthcare provider and is not subject to HIPAA or any state equivalent. This Policy does not create any legally protected privacy of the kind that applies to licensed mental health or medical professionals. For the specific limits of session privacy, please refer to Section 6 of your Client Service Agreement.

SECTION 1. INFORMATION WE COLLECT

1.1 Information You Provide

When you schedule or participate in a session, we may collect: your name and contact information (email address, phone number); your state of residence, for eligibility verification purposes; date of birth or age verification confirmation; payment information (processed through a third-party payment processor; we do not store full payment card data); and any information you voluntarily share during the booking process.

1.2 Information Collected Automatically

When you access the Platform, we may collect: device type and operating system; IP address and general geographic location (not precise location); session scheduling metadata (date, time, duration); and browser type and referring URL.

1.3 Session Content

Sessions are not recorded by the Service without your express written request or consent. We do not create session notes, clinical records, or treatment files of any kind. Our administrative records related to sessions are limited to the items described in Section 6.4 of your Client Service Agreement.

1.4 Crisis-Related Records

In the event of a session that involves activation of our Crisis Referral Protocol, we may create and retain a minimal administrative record documenting: (a) the date and time of the session; (b) the fact that a crisis referral was provided; and (c) whether emergency services were contacted. No clinical, diagnostic, or treatment information is recorded.

SECTION 2. HOW WE USE YOUR INFORMATION

We use the information we collect: to provide the Service (scheduling sessions, matching Clients with Aunties, processing payments, and communicating with you about your account); to verify eligibility; to maintain legally required records; to improve the Service; to comply with legal obligations; and to communicate with you about service matters and, where you have opted in, information about the Service. We do not use session content for marketing, advertising, AI model training, or any purpose other than those described above.

SECTION 3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances: with service providers who assist with payment processing, scheduling, and communication (contractually required to protect your information); where required by law, valid legal process, or court order; in the event of a merger, acquisition, or sale of assets (with advance notice); and with your express written consent. We will not share your information with individual Aunties beyond what is necessary to facilitate your session.

SECTION 4. DATA RETENTION

Record Type	Retention Period
Booking and scheduling records	24 months following last session
Payment records	7 years (per tax and accounting requirements)
Agreement execution records	5 years (Virginia written contract statute of limitations)
Crisis-related administrative records	5 years, or as required by applicable law
Session content	Not retained (no recordings or notes created)

SECTION 5. YOUR RIGHTS (VIRGINIA CDPA)

Level Castiles LLC currently operates below the thresholds that trigger full compliance obligations under the Virginia Consumer Data Protection Act (Va. Code Section 59.1-575 et seq.). However, we are committed to honoring the spirit of those protections. If you are a Virginia resident, you have the following rights: the right to access a copy of your personal information; the right to correct inaccurate personal information; the right to delete your personal information (subject to legal retention obligations); the right to opt out of sale (we do not sell personal data); and the right to non-discrimination for exercising these rights. To exercise any of these rights, contact us using the information in Section 10.

SECTION 6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No data transmission or storage system is completely secure. We cannot guarantee the absolute security of information and are not liable for unauthorized access resulting from circumstances beyond our reasonable control.

SECTION 7. CHILDREN’S PRIVACY

The Service is not available to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received personal information from a person under 18, we will take prompt steps to delete that information from our records.

SECTION 8. THIRD-PARTY LINKS AND PLATFORMS

The Service may direct you to third-party platforms, such as payment processors or scheduling tools. This Privacy Policy does not govern the data practices of any third party. We encourage you to review the privacy policies of any third-party services you access in connection with the Service.

SECTION 9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be communicated to you by email or conspicuous notice on the Platform at least 14 days before they take effect. Non-material changes take effect upon posting. Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised Policy.

SECTION 10. CONTACT

Level Castiles LLC d/b/a Auntie

513 East Main Street, Unit 431

Charlottesville, Virginia 22902

Email: info@callyourauntie.com

Phone: 804-738-3464

We will respond to written requests within 45 days of receipt. If additional time is required, we will notify you within the initial 45-day period.

CLIENT ACKNOWLEDGMENT AND AGREEMENT

By engaging Auntie, Client confirms that they have read, understood, and agree to all terms of this Agreement and the accompanying Service Disclaimer (Exhibit A) and Privacy Policy (Exhibit B). Where services are accessed online, Client’s completion of the booking process, including affirmation of age, state eligibility constitutes acknowledgment of and agreement to this Agreement, with the same legal effect as a written signature.

Client further represents that they are 18 years of age or older and are not a resident of any state in which this Service is unavailable, and are not currently in a crisis. This Agreement governs all sessions Client participates in through the Service from the date of execution forward.